General Ordering Information

General Ordering Information

This page contains information about ordering from Teaching Strategies. If you need additional help, complete our Support Inquiry Form or call a Customer Solutions Specialist at 800.637.3652 from 8:00 a.m. to 6:00 p.m. ET, Monday through Friday.

Ordering Options

Online: visit our online shop

Phone: +1 800-637-3652, Option 6

  • (8:00 a.m.-6:00 p.m. ET, Monday-Friday)
  • For orders paid by Purchase Order.


Teaching Strategies, LLC

4500 East-West Highway, Suite 300

Bethesda, MD 20814

  • For orders paid by check and money orders.

Payment Options

Currently our online shop accepts Visa, MasterCard, Discover, and American Express credit cards.

Orders made by purchase orders need to be place through your Sales Representative.

Orders paid via checks and money orders are accepted only for orders submitted through the mail. All mail orders must be accompanied by payment.

Sales Tax

Teaching Strategies, LLC, charges sales tax when applicable. If appropriate, sales tax will be added automatically to your online order.

Shipping Information

Typically, in-stock items are processed and shipped within 2–3 business days (Monday through Friday). We do not ship on the following holidays: New Year’s Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

Orders from customers who have selected “next day”, “2-day”, and “3-day” shipping take priority. All other orders are shipped within 2–3 business days. We do not offer Saturday or Sunday delivery.

Domestic Shipping Rates as of June 22, 2011; Includes Alaska, Hawaii, and Puerto Rico

Rates for Most Items; Excludes Videos and CD-ROMs

Shipping Method

Shipping Rate (percentage of purchase total)

UPS ground*


UPS 3-day**


UPS 2-day**


UPS next day**


Rates for Videos and CD-ROMs

Shipping Method

Shipping Rate (percentage of purchase total, except for UPS ground)

UPS ground*

8% (percentage of item price)

UPS 3-day**


UPS 2-day**


UPS next day**


*UPS Ground and UPS 3-day are not available for items shipping to Alaska, Hawaii, and Puerto Rico.

**Rush orders must be received by 12:00 p.m. ET, Monday-Friday, to be shipped that day.

International/U.S. Territory Orders & Shipping Rates

International customers may order directly from Teaching Strategies.

Shipping rates are equal to 20% of the total purchase price, with a minimum $35.00 shipping charge. Additionally, any import duties or taxes which may apply to your purchase are your responsibility.

Deliveries will arrive within 5–14 days once shipped. International orders are generally shipped within 48 hours if received by 12:00 p.m. ET, Monday through Friday.

To place an order Internationally, please visit our International Sales Representative Contact Page.


Teaching Strategies guarantees your complete satisfaction. If you are not happy with your order within 45 days of the shipment date, you may return the products in their original condition (unmarked, not damaged) for any reason, for a full refund (less shipping charges). All video and software sales are final. Teaching Strategies is not responsible for returned items that are lost or misdirected.

To return an item, please call 1-800-637-3652, Option 4 to obtain a Return Authorization Number (RA#). Packages received without a valid RA# are not guaranteed to be accepted may be returned to sender. The RA# will help us process your return quickly and accurately and it is the only way to ensure you will receive proper credit for your return.

Return Items To:

Teaching Strategies, LLC


677 Brighton Beach Road

Menasha, WI 54952

Undeliverable or Refused Packages

Cancelled or refused orders will be subject to a 5% restocking fee.

Shipping Errors

If Teaching Strategies ships the wrong product, we will accept the return at our expense and credit your account or ship the proper product immediately upon receipt of the returned items.

Where Is My Order?

The best way to ask questions about your order is to complete our Order Inquiry Form.

If you prefer, you can call 1-800-637-3652, Option 4 to speak to a Customer Solutions Specialist. Specialists are available from 8:00 a.m. to 6:00 p.m. ET, Monday through Friday. You can also email Customer Solutions.

Web Discounts

From time to time, we make special offers to our customers, including coupons, special sales, and promotions. Special offers cannot be combined.